Privacy Policy
Last updated: August 2026
Heartbeat Haven Sanctuary respects your privacy and aims to handle personal information carefully, responsibly and transparently.
This policy explains what information we may collect, why we collect it and how we use and protect it.
Information We Collect
Depending on how you interact with Heartbeat Haven Sanctuary, we may collect information such as:
your name and contact details
your suburb, town or general location
information submitted through our website forms
details about animals requiring rescue, rehabilitation, rehoming or temporary care
information provided when registering an interest in rehoming an animal
volunteer enquiries and availability
mailing-list subscriptions
donation and sponsorship information
other information you choose to provide to us
Some enquiries, particularly requests for crisis and temporary care, may include personal or sensitive information.
We aim to collect only the information we reasonably need to respond to your enquiry or provide the relevant service.
How We Use Your Information
We may use your information to:
respond to enquiries
assess requests for rescue, rehabilitation or other assistance
assess temporary care requests
communicate about animals in our care
assess potential rehoming arrangements
coordinate volunteers and supporters
administer donations and resident sponsorships
send sanctuary updates where you have joined our mailing list
organise fundraising, working bees and other sanctuary activities
maintain appropriate organisational records
We do not sell your personal information.
Crisis & Temporary Care
We understand that people requesting temporary care may be experiencing domestic or family violence, hospitalisation, homelessness, serious illness or another difficult situation.
You do not need to tell us more about your personal circumstances than you are comfortable sharing.
If you provide instructions about how we can safely contact you, we will make reasonable efforts to follow them. This may include:
whether we call, text or email
times when it is safe to contact you
whether we may leave a voicemail
what we should say if someone else answers your phone or sees a message
whether you would prefer to be contacted by a man or woman
We will take particular care not to unnecessarily reveal the nature of a crisis or temporary-care enquiry to another person.
If you believe your phone, email account or device may be monitored, please use contact details that you consider safe wherever possible.
Mailing List
If you choose to join our sanctuary community, we may send you occasional emails about:
resident stories
rescue and rehabilitation
sanctuary news
fundraising
working bees
other ways to help
Joining another form or contacting us for assistance does not automatically add you to our mailing list.
You can unsubscribe from sanctuary emails at any time.
Donations & Sponsorships
When you donate or sponsor a resident, payments are processed through the payment services connected to our website.
Heartbeat Haven Sanctuary may receive information associated with the transaction, such as your name, contact details, contribution amount and the resident or fund you selected.
We do not directly require access to your full payment-card details.
Sharing Information
We may share information with service providers that help us operate our website, communications, payments or other organisational systems.
Information may also be shared where:
you have given us permission
it is necessary to provide appropriate care for an animal
we need professional advice
disclosure is required or permitted by law
there is a serious concern involving the safety of a person or animal
We do not sell or trade personal information for marketing purposes.
Website Data & Cookies
Our website is hosted through Squarespace and may use cookies and similar technologies to operate correctly and understand how visitors use the site.
This may include general information such as device type, browser type, pages viewed, referring websites and approximate location.
This information may be used to understand website performance and improve the experience for visitors.
Protecting Your Information
We take reasonable steps to protect the personal information we hold from loss, misuse and unauthorised access or disclosure.
However, no website, email service or online system can be guaranteed to be completely secure.
This is particularly important for anyone experiencing domestic or family violence. Please consider whether the device, phone number or email address you are using is safe before providing sensitive information.
Accessing or Correcting Your Information
You can contact Heartbeat Haven Sanctuary if you would like to:
ask about personal information we hold about you
request access to your information
correct information that is inaccurate or out of date
update your contact preferences
unsubscribe from communications
Privacy Questions or Concerns
If you have a question or concern about how your information has been handled, please contact us so we can review it.
Heartbeat Haven Sanctuary
Toogoolawah, Queensland
Email: heartbeathavensanctuary@gmail.com
Changes to This Policy
We may update this Privacy Policy from time to time as our services, website or practices change.
The current version will always be available on this website.